Terms & Conditions

1. Acceptance of Terms & Appointment

By accessing the ValuePay portal, creating an agent account, or utilizing our APIs, you agree to be legally bound by these Terms & Conditions. If you are appointed as a Retailer, CSP Agent, or Master Distributor, you confirm that you have carefully reviewed, understood, and agreed to comply strictly with company operational guidelines and regulatory directives.

2. Scope of Services

ValuePay authorizes appointed agents to provide strictly the following utilities:

• Bharat Bill Payment System (BBPS): Processing utility bill payments for verified billers under official NPCI Bharat BillPay rules.
• Mobile & DTH Recharge: Facilitating electronic prepaid and postpaid recharges across authorized telecom and DTH network switches.
• Instant 24x7 Payouts: Executing corporate and vendor disbursements through partner banking IMPS, UPI, and NEFT rails.

Strict Prohibition: Agents are strictly prohibited from misrepresenting unapproved services or collecting unauthorized cash deposits outside official transaction windows.

3. Agent Wallet & Financial Operations

• Pre-Funded Wallet: Transactions can only be processed within your available wallet balance. You must deposit funds into your designated ValuePay account to replenish limits.
• Real-Time Commissions: Commission margins are credited automatically upon successful clearance. Margins are subject to statutory Tax Deducted at Source (TDS) as per Indian Income Tax regulations.
• Zero Credit Facility: ValuePay does not extend unauthorized credit or overdrafts. All transactions require verified pre-funding.
• Chargeback & Set-Off: ValuePay reserves the right to adjust, reverse, or set off any erroneous or fraudulent transactions against the agent's wallet balance.

4. Partner Responsibilities & Code of Conduct

Every appointed partner agrees to:

• Provide consumers with official printed or digital ValuePay transaction receipts immediately upon bill payment.
• Maintain confidentiality of portal login credentials, OTPs, and API secret keys. Sharing credentials is grounds for immediate termination.
• Procure and maintain necessary retail hardware (smartphones, computers, thermal printers, reliable internet) at own cost.
• Prominently display authorized ValuePay and BBPS branding at the physical retail premises as instructed.

5. Intellectual Property Rights

All trademarks, software codes, logos, portal designs, and BBPS certification badges remain the sole intellectual property of ValuePay and its licensors. Appointed partners acquire no proprietary interest and must cease all brand usage immediately upon termination.

6. Termination & De-registration

ValuePay reserves the right to suspend or permanently terminate partner credentials without prior notice in the event of:

• Engagement in fraudulent, abusive, or unauthorized financial activities.
• Failure to maintain required KYC credentials or providing falsified documents.
• Inactivity on the platform exceeding consecutive 180 days.
• Violation of NPCI or Central Bank regulatory compliance rules.

7. Governing Law & Dispute Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of India. Any disputes, controversies, or claims arising out of this agreement shall be subject to the exclusive jurisdiction of the competent courts in Mumbai, Maharashtra.

8. Contact Information